Refund policy

Returns & Damages

Every piece at Down South Living is chosen with care, and the goal is for it to arrive exactly as pictured. Return rules depend on what you bought, so find your item below.

Home décor, gifts, tabletop, kitchen, baby, and pet items

• Return within 14 days of delivery for a refund to your original payment method.
• Items must be unused, in original condition, and in their original packaging.
• Return shipping is paid by the customer. Original shipping charges are not refunded. No restocking fee.
• To exchange an item, return it for a refund and place a new order.

Lamps, mirrors, side tables, and small accent furniture (items that ship by standard parcel)

• Return within 14 days of delivery.
• Items must be unused, undamaged, and in their original packaging.
• A 20% restocking fee applies, and return shipping is paid by the customer.
• These pieces ship directly from the maker, so please wait for return instructions before sending anything back.

Large furniture and freight items (sofas, beds, dining tables, case goods, and anything delivered by freight)

These pieces ship directly from the maker to your door by freight, so they follow a different policy.

• Freight items can be returned only if they arrive damaged or defective.
• Please measure your space, doorways, and stairwells before ordering. Dimensions are listed on every product page.
• Not sure a piece will fit or work in your room? Email hello@downsouthliving.com before you buy, and I'll help you decide.
• If an item arrives damaged, follow the damage steps below so it can be replaced or refunded quickly.

Sale and clearance items

• All sale and clearance purchases are final. They can't be returned or exchanged.
• If a sale item arrives damaged, the damage steps below still apply.

If something arrives damaged

1. Inspect your order as soon as it arrives. For freight deliveries, note any visible box damage on the delivery receipt before you sign.
2. Email hello@downsouthliving.com within 48 hours of delivery with your order number and photos of the item, the box, and the shipping label.
3. Keep all packaging until your claim is resolved.
4. Damaged items will be repaired, replaced, or refunded at no cost to you.

How to start a return

1. Start your return from your account under Orders, or email hello@downsouthliving.com with your order number and the item you're returning.
2. Wait for approval and return instructions before shipping anything back. Items sent back without approval can't be accepted.
3. Pack the item securely in its original packaging.

Refunds

Once your return arrives and is inspected, your refund is issued to your original payment method. Your bank may take a few business days to show it.

Questions

Email hello@downsouthliving.com before you buy or after. Happy to help you get it right.